Frequently Asked Questions

General Questions:

  1. What does Ghaf Tree Awnings specialize in?

    Ghaf Tree Awnings specializes in manufacturing and supplying premium awnings, umbrellas, canopies, external zip screens, pergolas, cabanas and outdoor furniture like sunbeds and umbrellas. We also offer custom branding, installation, maintenance, and export services.

  2. Where is Ghaf Tree Awnings based?

    We are based in the UAE and serve clients throughout the Emirates, Saudi Arabia, and other GCC countries.

  3. Can I customize the products to suit my needs?

    Yes, we offer custom solutions tailored to your specifications. Whether you need specific sizes, colors, or branding options, our team can accommodate your requirements.

Product Questions:

  1. What materials are used in your products?

    We use high-quality materials such as waterproof and fire-resistant fabrics, durable metals, and advanced components to ensure longevity and performance. We also provide up to 5 years warranty.

  2. Do you offer automated options for your awnings and shades?

    Yes, we provide both motorized and manually retractable options for added convenience and functionality.

Service Questions:

  1. Do you handle installation?

    Yes, we offer comprehensive installation services to ensure your products are properly fitted and function optimally in your outdoor space.

  2. How can I request maintenance for my awnings?

    You can contact us directly to schedule maintenance services. Our team will inspect your awnings and provide necessary repairs to maintain their performance.

Ordering & Delivery:

  1. Do you ship products internationally?

    Yes, we offer export services to clients outside the UAE and across the GCC region. Contact us for more information on international shipping.

  2. How long does it take to receive my order?

    Delivery times may vary based on the specifics of your order and location. Our team will provide estimated delivery timelines upon order confirmation.

Contact & Support:

  1. How can I get in touch with Ghaf Tree Awnings?

    You can reach us through our website’s contact form, by email at info@ghaftreeuae.com, or by phone at +971 4 806 7600. Our team is ready to assist you with any questions or inquiries.